Derp Support
Streaming Help
Before contacting our technical support you should look for your issue in our FAQ below.
NOTE: When contacting us, please record your browser version, your operating system version, your version of the Media Player, take a screen-shot (explained below) and submit it to info@radiotoxic.com
TAKING A SCREEN-SHOT
1. Locate the ‘Alt’ and the ‘Print Screen’ Keys on your keyboard.
2. Press and hold the Alt key and then press the ‘Print Screen’ key.
3. Open a Microsoft word document or any other graphical software.
4. Paste the screen shot into this window by right-clicking on your mouse and selecting the ‘paste’ option.
5. Save your document and email it to info@radiotoxic.com
We recommend using the following in conjunction with the latest flash player.
Q & A
Q. I’m at work. Can I listen?Q. I’m listening to Radio Toxic and the stream turns off. I click start and the stream works again. Am I doing something wrong?
A. Radio Toxic has a special encoder so instead of skipping when there isn’t enough bandwidth it stops all together. Try freeing up some bandwidth and restarting the player.
A. Depending on your employer, you may or may not be able to access Radio Toxic depending on your company’s Internet access policy. You can try to launch the Pop-up Player window or one of the media player tune-in links.
Q. How can I listen to Radio Toxic on my mobile device?
A. Visit the “Apps” tab in the navigation bar on the top of this page which launches March 2012.
Q. What do I need to listen to Radio Toxic in the pop-up player window?
A. To use our pop-up player window, you need to have Flash installed on your computer. Than you simply click the launch icon on the top left of our player.
Q. Can I listen to Radio Toxic in iTunes, or in another media player?
A. Choose your media player from the icons below our main player. If your player is not listed, then your hooped.
Q. My question isn’t here. Please help?
A. You can contact Radio Toxic via E-Mail at info@radiotoxic.com. We will try to answer you as soon as possible.
INTRODUCING OUR PLAYER:
INFO@radiotoxic.com
